Refund & Return Policy

Digital Products

Due to the nature of digital products (instant downloads), we have a strict no-refund policy for digital downloads once the product has been accessed or downloaded.

Exceptions

We will provide a full refund or replacement if:

• The digital file is corrupted or cannot be downloaded
• You received the wrong product
• There is a technical error that prevents you from accessing your purchase
• The product significantly differs from its description

Printed Products

For physical printed posters and products, we accept returns under the following conditions:

• Damaged in Transit: Full refund or replacement within 14 days of delivery
• Printing Errors: Full refund or replacement if the print quality does not match our standards
• Wrong Product: Full refund or replacement if you received the wrong item

How to Request a Refund

To request a refund, please contact us within the specified timeframe:

1. Email us at: [email protected]
2. Include your order number and a detailed description of the issue
3. For damaged or defective products, attach photos showing the issue
4. Our support team will review your request and respond within 2-3 business days

Refund Processing Time

Once your refund request is approved:

• Digital products: Refund processed within 3-5 business days
• Printed products: Refund processed within 5-7 business days after we receive the returned item
• Refunds will be issued to the original payment method
• Please allow 5-10 business days for the refund to appear in your account

Return Shipping

For returned printed products:

• If the product is damaged or defective, we will cover return shipping costs
• For buyer remorse (change of mind), the customer is responsible for return shipping fees
• We recommend using a trackable shipping method for returns

Non-Refundable Items

The following items are non-refundable:

• Digital downloads that have been accessed or downloaded (unless defective)
• Custom-made products with personalized content (unless defective or damaged)
• Products purchased during special promotions or flash sales (unless defective or damaged)
• Subscription credits or prepaid credits (unless there is a technical issue)